Refund Policy

Dime Dime Baby AI is the photo-to-dance service at dimedimebabyai.com. This policy applies to your use of the website and its services.

Credit returns after generation failure

A 5-second generation uses 10 credits; a 10-second generation uses 15. When the service confirms that a generation failed, it automatically returns the credits consumed by that job. This is a credit adjustment, not a refund to your payment method. You can check the job status and your credit records in your account.

When credits used by a failed job have already expired by the time the failure is confirmed, only that expired consumed amount is replaced with a separate refund credit grant valid for 7 days from the return. Consumed credits that have not expired return to their original grants with the original expiration date. This does not extend the rest of a purchased pack.

A delay, lost connection, or unknown provider response does not by itself confirm failure. Such jobs remain under reconciliation so the service can establish whether the provider accepted or completed them. Credits are not immediately returned while the outcome is unknown, and the service does not automatically submit a second paid generation. Keep the job identifier when reporting a problem.

Requests about a payment

Credits are sold in one-time USD packs: 10 for $9.99, 50 for $29, 400 for $99, 850 for $199, and 2,200 for $499. Purchased credits expire 180 days after they are granted. The packs do not renew automatically.

Payment refund requests require manual support review; they are not approved automatically by deleting a creation or reporting a generation issue. To request a review, provide your account email, order number, payment date, and a short explanation. Include a job identifier if relevant. Never send a password or full card number.

Support will review the payment record, any prior refunds, credit usage, the issue reported, and applicable mandatory rights before deciding the request. Refund eligibility depends on the request and applicable rights; approval and settlement time are not guaranteed. If a payment refund is approved, the corresponding credit balance must also be adjusted to prevent the same purchase from being both refunded and spent. Provider processing affects when funds appear in your payment account.

Completed clips and expired media

AI results may differ from your expectations; exact appearance, motion, timing, and reach are not guaranteed. A completed result is not automatically a technical failure. You can request manual review of a problem, without limiting mandatory rights. Download finished media within 30 days; expiry or deletion of a stored file does not automatically refund a completed generation or its purchase.

Contact

Contact support@dimedimebabyai.com or submit a ticket through Contact and support. Include your account email and order or job number when relevant. Never send passwords or full payment-card details. Nothing in this policy limits mandatory rights that apply where you live.